Return Policy
Every order, commission, and sale is handled with care, and as much clarity & transparency as possible. My goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you, email hello@jeskaoftheearth.com with any questions.
Please open and check your prints immediately upon receiving them. We accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt!
Undamaged prints may be exchanged only. We do not accept returns on any artwork.
Original Artwork may be exchanged only and only in certain circumstances. Email hello@jeskaoftheearth.com to discuss this possibility. Refunds are not issued for any undamaged artwork.
If you wish to exchange a print, a restocking fee amounting to 15% of the print cost will be applied. We are more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as we print to order and try our best to not have prints sitting in stock. The customer will be responsible for all shipping costs. See below for information about packaging your artwork for shipping.
Original artwork, Sale items and other merchandise (Art Decks, Posters, Totes, etc) are final sale. We are unable to accept items that are purchased on sale for return or exchange. This will be clear in the listing.
Additional Information
What packaging do I use to send a print back?
We ask that you return your print in the original packaging when possible. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement!
If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with care!
When will my replacement artwork ship / When will I receive my refund?
We will ship your replacement artwork and / or issue a refund only after receiving your return + communication via email.
My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?
We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.
More about Damaged Art
If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
More about Not Delivered / Lost / Stolen
If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.
How do I report and document damaged artwork?
When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. These photos can be sent to hello@jeskaoftheearth.com